FREE DELIVERY ON ORDERS OVER £150 in PL & TQ POSTCODES.
Beacon Electrical uses its own fleet of vehicles FOR ALL Deliveries in Devon and Cornwall which enable, if your items are in stock and subject to availability, to deliver the next day.*
For Items that are marked for National mainland Delivery this service will be carried out by the authorised Manufacturer delivery fleet in some areas this will attract a delivery surcharge of up to £20 which will be added to your basket, if you are not in PL or TQ postal codes and think this effects your order and would like details please call our sales desk before placing your order.
Smaller items will be delivered by our courier delivery service and generally will be 2-4 working days.
Delivery surcharges do apply to some areas, allocated time slots and weekend delivery slots.
Please note that the areas we deliver to on weekends will vary and we may not be able to offer a weekend delivery to your area.
To keep our prices and Service as competitive as possible our delivery Team will un-pack your new appliance on delivery as part of our Standard service and safely and leave tidily at a convenient place of your request or for a small fee of £3.50 we are able to remove and recycle all packing at the time of delivery, we endeavour to offer this service retrospectively but may be restricted by vehicle space on the day of delivery. Please call us if this affects your order, as undelivered products caused by this problem will incur a re-delivery charge.
Arranging a Delivery Date
Items which we hold in stock will usually be delivered within a few working days - often the following day, once we have received your order we will be in touch to arrange a convenient delivery slot. Items which we have to order from the manufacturer will take longer; typically 6-12 working days depending on the product you have ordered. You can track your order status/progress on our web site. If the Basket page shows your items are in stock please call us to arrange delivery, otherwise we will contact when your items come into stock.
Delivery Times
Our deliveries are made between the hours of 8am and 6pm, 6 days a week. All goods must be signed for on delivery by an adult aged 18 years required upon delivery.
We offer AM (8-1pm) and PM (12-6pm) slots dependent on your postal code, and Our Drivers also try to give you a phone call on the day when we are about 30 minutes away from arriving at your property.
Customers must ensure that you can be available all day on your chosen day of delivery; if you find you cannot keep to your chosen delivery date you must notify us before 12 noon one working day before.
Customers cannot choose your own delivery time slot as these are allocated by our automated route planning system. Once issued your timeslot cannot be changed, therefore you must be in to accept the delivery, otherwise a failed delivery charge will apply.
Unforeseen Circumstances
Despite our best efforts, occasionally there will be extraordinary circumstances which prevent us from turning up on time with your goods.Things such as traffic accidents, extreme weather, vehicle breakdowns might prevent us from getting the right goods to you, undamaged and on time. This is why we strongly advise our customers not to book kitchen fitters until the goods are in your possession and you've inspected them.
Access and Parking Restrictions
To make sure your delivery goes as smoothly as possible, we need to know about any potential access or parking restrictions, which may cause problems. Please consider all the following factors:
Parking Restrictions
Will our driver team have any difficulty parking outside your property? Are there yellow lines or other parking restrictions in effect?
Steps or Stairs
Will our delivery Team have any difficulty getting your item in to your property? We require free and clear access to minimise the risk of damage to your property, and to comply with Health and Safety regulations. If you are unsure of a possible obstacle please call our Sales Desk before placing your order.
Many kitchen and electrical appliances are bulky and heavy. Our experienced delivery personnel will take as much care as possible to avoid any damage when bringing items into your property. But please ensure that they have unobstructed access to the place you want your goods left, and that any floor surfaces which might be liable to damage are covered.
Larger Items
Please be aware that large items, such as Range Cookers, and large Fridge Freezers (including American Fridge Freezers) will not fit through a normal width doorway. These will generally require double doors for us to gain access. We do also offer an appliance door removal service on SxS fridge freezers which is available at the time of booking your delivery as an additional service charge. For more details contact the delivery booking team on 01752 787600, option 4.
Drop-off in Box
If there are access difficulties, which prevent our driver from delivering the goods into your property, you can request that we drop the items off outside for you to take in yourself.
Find out more about Product Specific & Installation Details.
Finally...
...If you have any concerns about deliveries, speak to one of our Delivery Team and ask for advice.
Phone: 01752 787600 (Mon-Sat 9:00-5:30)
