Beacon Protect Service Plans
At Beacon Electrical, we want to ensure that you have many years of hassle free enjoyment from your products. After the initial Manufacturer’s Guarantee, you can avoid costly repairs and call-out charges by taking advantage of a Beacon Protect service plan. You can choose between a 3 Year Plan or a 5 Year Plan and to add enhanced warranty features such as Accidental damage cover from day one with Beacon Protect Gold.
Reporting A Fault
Our extended service plans are handled by our sales team through the cover period so in the event of a problem we will handle all of the correspondence on your behalf. To report a fault it is imperative that you contact the sales team on 01752 787600 or email firstname.lastname@example.org Monday-Saturday 9am -5.30pm or the administrator on 01234 245900
For the full terms and conditions of our Silver and Gold Protect Service plans please click on the logos below.
Beacon Protect Gold has the following enhanced additions over Silver Protect:
Where Your Product has had two previous repairs completed under the policy and if it has been identified that the product needs a third repair, We may decide (at Our sole discretion) to replace the product as opposed to completing the repair under Your Care Plan.
In some instances, and upon proof of purchase, We may decide (at Our sole discretion) to reimburse You for loss of frozen food up to a maximum value of £150.00.
If Your Product suffers Mechanical or Electrical Failure caused by Accidental Damage during the manufacturer parts and labour guarantee and for the duration of Your Care Plan Period and Our customer services team are not able to resolve the problem by telephone, We will, at Our sole discretion, decide whether to approve a repair.
If a repair is approved, We will arrange for the repair to be carried out during normal working hours (Monday to Friday 9am to 5pm). In some instances, We may decide (at Our sole discretion) to replace Your Product. In either case, it will be subject to these terms and conditions