Returns

Returns for products ordered online or by Phone.

If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 14 days from date of delivery or collection for credit or refund, provided that you return the goods at your cost as sold and in pristine condition in their original packaging with all components and accessories. Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging/altering the box and packaging or damaging the product in anyway and must be repackaged as received.

Under the Consumer Contract Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products, without giving a reason.

Customers must arrange and cover the cost of return shipping.

We do not offer a collection service for non-faulty items (e.g. change of mind or incorrect orders).

We strongly recommend using a recorded, traceable, or trackable delivery service, and retaining proof of dispatch. We are not responsible for items lost or damaged during return transit

You have a duty of care while the products are in your possession and we reserve the right to charge you for any damage that may have occurred during this period

We reserve the right to apply re-handling charges for returned items under some circumstances:

The products received back are 'as new' but incomplete; i.e. missing components and/or accessories.
Any other handling including installation or use of the products which has diminished the value of the products e.g. damage or wear and tear. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
If the product is unpacked please do so carefully and retain all of the packing. If the packing is damaged or missing a charge will be levied to cover the cost of repacking which can be up to 10% of the selling price.
Once a return is approved, we will require images of the product, packaging & the rating plate along with a copy of the customer invoice.
Returns that are used, installed, incomplete, or not in a resalable condition may not be accepted.
Please include your order number, name, and contact details inside the package. Missing information may delay or prevent your refund
Where courier charges have been incurred to delivery your item - these will be deducted from the final amount refunded.

We will make any refunds due to you as soon as possible and within 14 days of the product arriving back at out head office.

Refunds are issued once the returned goods have been received and inspected in accordance with our returns policy.

Refunds will be processed using the original payment method

Please contact us by email prior to processing any item returns at the following address quoting your invoice number, name and address, and get an authorisation ref number.

customerservice@beaconelectrical.co.uk -

Beacon Electrical

263 Beacon Park Road,

Plymouth,

Devon

PL2 3JP.

Returns

Returns for products ordered online or by Phone.

Under the Consumer Contract Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products, without giving a reason.

Customers must arrange and cover the cost of return shipping.

We do not offer a collection service for non-faulty items (e.g. change of mind or incorrect orders).

We strongly recommend using a recorded, traceable, or trackable delivery service, and retaining proof of dispatch. We are not responsible for items lost or damaged during return transit

You have a duty of care while the products are in your possession and we reserve the right to charge you for any damage that may have occurred during this period

We reserve the right to apply re-handling charges for returned items under some circumstances:

The products received back are 'as new' but incomplete; i.e. missing components and/or accessories.

If the product is unpacked please do so carefully and retain all of the packing. If the packing is damaged or missing a charge will be levied to cover the cost of repacking which can be up to 10% of the selling price.

Once a return is approved, we will require images of the product, packaging & the rating plate along with a copy of the customer invoice.

Returns that are used, installed, incomplete, or not in a resalable condition may not be accepted.

Please include your order number, name, and contact details inside the package. Missing information may delay or prevent your refund

Where courier charges have been incurred to delivery your item - these will be deducted from the final amount refunded.

We will make any refunds due to you as soon as possible and within 14 days of the product arriving back at out head office.

Refunds are issued once the returned goods have been received and inspected in accordance with our returns policy.

Refunds will be processed using the original payment method