If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 14 days from date of delivery or collection for credit or refund, provided that you return the goods at your cost as sold and in pristine condition in their original packaging with all components and accessories. Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within fourteen days of receipt of the goods, without giving a reason. You have the choice of returning smaller products via your own means (at your own cost to Beacon Electrical 263 Beacon Park Road, Beacon Park, Plymouth, Devon PL2 3JP), or larger products, requesting that we collect them. We will charge you the direct cost to us of collection, which is £69 per item for washing machine size products, or £149 for range cookers and American style fridge freezers. We may however choose to reduce the collection charge if you are purchasing another product from us. Costs may vary for products that are delivered by our delivery partners and will be confirmed at the time of request.
This charge will also be incurred in the event that a delivery fails due to, but not limited to, any of the following reasons:
Please note, any faulty items have to be seen by an authorised engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.If the goods are faulty then we must be notified as soon as possible after the delivery has been made, you can contact us via the details provided on our about us page. Once notified we can send someone to collect the goods and then either give you a refund or do an exchange.