At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
The order process started well - having placed the order I received a phone call straight away confirming the order and delivery date . Everything went to plan on delivery day until they tried to bring my washing machine into the house and I realised they had brought the wrong colour. However instead of what would normally happen with a big company you have to wait a week for them to get the right one in and be left with no washing machine however the guys went back to the depot and arranged to come back later on the same day at a time convenient to me to deliver and as way of an apology installed it for me . I always say you can only judge a company when something goes wrong and see how they resolve - top marks to Beacon for their resolution - and I would like to add your staff are some of the politesse I have ever met.
The sales team were really quick to help in terms of making sure the item could be delivered, and advising me what I could do when I realised my electrics weren't quite right. Very kind and helpful staff.
Ordering was simple and we appreciated the personal attention to delivery requirements. Oven is working well and looks great. Very happy.
Very good service from the staff I spoke to and the installation team. When placing the order online it would be good to know when the product would be available.
Good customer service and fast delivery
The oven is great and easy to use. Looks fantastic and has loads of features. The touch panel can be a bit hit and miss but not a deal breaker.
Item in perfect condition. Easy to install. Temperature readily visible from front which is better than the internal positioning on its very similar predecessor. Prefer to have an on/off switch mounted conveniently on/in the body of the device to avoid the need to move the socket. Happy with it, overall.
Easy ordering, reasonable lead time to delivery. Communication sufficient. Happy with it.
good product supplied by a good company
The phone support was excellent and the delivery was prompt and went above and beyond with removal of the old appliance and installation of the new. Very pleased with the level of service received.
Friendly and helpful delivery men who went above and beyond with removing the old fridge and installing the new. Phone care was also excellent. Very happy with the purchase and level of service received.
Product is fairly new and seems to be in full working order.
Fast and efficient
Very well made, using top grade materials. Really easy to keep clean, controls are well laid out, and very easy to understand. Two ovens for ease of meal preparation. Glass lid to extend work surface ( if needed). A gas stove to be proud of in any kitchen. EXCELLENT.
First class company, with excellent service. Products with competitive prices, delivery is second to none, fast and all packaging removed. Very highly recommended.
Greatcservive and orice
Greatcservive and orice
Easy to setup and use. Mixes the mixture well. Simple to clean.
Returning was not an easy process and was lengthy, once Beacons accounts department got involved things were sorted and they were extremely helpful, thank you Beacons accounts.
Toaster quality is good and no issues with it.
I live in a remote location in the Hebrides where organising deliveries is hard. Several companies took my order, then realised where I am and canceled. Beacon arranged everything very fast, and called me to make sure I was happy with the arrangements. The item arrived impressively quickly. Not all suppliers are the same! Very professional, friendly service. Highly recommended.
This is a good product with many 'clear to follow' features, and exceptionally good value for money!!
Too bright for my use. Next time I will ask for a light with less brilliance.
A bit too light. Accuracy of delivery. Speedy deilivery.
