At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.

As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.

Returning customer
20th June 2022

Always happy with the service and goods

Great service
13th June 2022

Item was available for collection the following day after ordering online and is good quality

Great Service Until Install
12th June 2022

The salesman was excellent. I live overseas and he ensured the product would be delivered in the UK. Item was delivered, unpacked and old machine taken away. However, although I paid for installation, the delivery team refused to install it as they said there was "a leak" in the house plumbing. I had to pay and get someone out to check on "the leak" and fit the washing machine. There was no leak, it was a bit of spilled water from when the old machine was taken out. Apparently, this happens frequently. My advice, buy from Beacon, but do not pay the extra for installation, as it will not be guaranteed to be fitted

Friendly and very efficient contact to establish delivery details.
10th May 2022

Everything was done to suit us.

love the dyson
08th May 2022

excellent service the vac is very easy to use would recommend to family and 3

Very efficient
08th May 2022

Fast and efficient service - nice to actually talk to a real person.

Excellent, professional, timely service.
07th May 2022

Excellent, professional, timely service.

Great service
06th May 2022

Wonderful, helpful staff. Love our new cooker and fridge

Fantastic service!
28th April 2022

From start to finish, buying from Beacon Electrical was a pleasure. The price for my item was the best to be found. The purchase online was a doddle. Loved the call back from a member of staff who was a fantastic. I would thoroughly recommend Beacon Electrical to anyone!

25th April 2022

The service was excellent. We had a phone call to advise of the delivery time and the member of staff couldn't have been more helpful. The delivery was on time and again they were really friendly and accommodating.

Good service from start to finish
21st April 2022

Good service

Good service
17th April 2022

Called me when item was shipped. Polite and friendly attitude.

First Class
16th April 2022

Excellent Customer Service. They went the extra mile to source my dryer, kept me informed throughout. Their site was easy to manoeuvre. A very good shopping experience.

Great service
16th April 2022

Received phone call within minutes of placing order. Explaining delivery etc, arrived earlier than expected. As ordered around 5pm didn’t expect call that day, gentleman who called was very polite and helpful. Product was exactly as described, would recommend using this company.

Excellent communication
16th April 2022

Telephone call shortly after online order made. Nice people and explained everything in a straight forward way. No hard sell for extended warranty etc (unlike ao)

Excellent service
08th April 2022

From the point of ordering to delivery the service was excellent. The guys that delivered and fitted the machine were fabulous. Would highly recommend

Beacon's online purchase service was simple and customer service generally good
07th April 2022

I was pleased with the prompt follow-up by a Beacon sales operative to check on the details of my online order. However there was an error made initially whereby they actually ordered us TWO fridges by mistake, Luckily I discovered this myself and they were quick to recognise the mistake and rectify this. The delivery and installation was efficient but was handled by Hotpoint directly, not by Beacon. Our subsequent problems with the appliance itself were handled by us directly without involvement of Beacon.

Excellent Service
07th April 2022

Good communication, excellent service, very helpful would highly recommend this seller,

Happy customer
06th April 2022

Excellent service from start to finish

30th March 2022

Can’t fault these guys. So nice to deal with!!

Fantastic service
29th March 2022

Great customer service and competitive prices. Very quick responses to emails and callbacks. After placing the order, I got a call within less than an hour to finalize the purchase with a lot of guidance on what happens next. Dishwasher that I ordered came damaged and the team at Beacon Electrical was very efficient in resolving the issue, contacting supplier and arranging the delivery of the replacement. I would definitely recommend!

perfect service. good comunication.
29th March 2022

Good staff.

Pleased with my purchase
29th March 2022

Have used one of these before so knew what to expect and not disappointed. Delivery all good. Thank you

Great stove, good service
29th March 2022

The stove is great and so was your service apart from the erroneous email that made me think it was coming twice Also the initial doubling up of the order with my c card bank which also got sorted out but caused me some anxiety and several checks at the bank Apart from this the purchase went smoothly and swiftly and I would buy from Beacon again Enjoying the super stove which looks great in our music room!

Good company to deal with.
26th March 2022

The service is very good and the cooker arrived on the day promised.

23rd March 2022

Smooth Operators

23rd March 2022

Brilliant. Would have no hesitation to purchase from Beacon Electrical ag