At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
Very helpful and communicated with me when the original cooker wasn't available from the manufacturer, would definitely buy from them again
Truly excellent service
Hadn't heard of them before but they had a good selection of fans available during the heatwaves when bigger retailers had sold out.
Couldn’t have been more pleased!
Couldn’t have been more pleased
Would definitely recommend product and Beaco. electrical
Cooker was delivered damaged no problem with repair but engineer has called today as we think the oven temperature is not correct engineer has adjusted the oven but it is still not correct
I was not present for this purchase/ delivery etc so hard to comment
Ordered on a Sunday evening after old freezer stopped working. Phone call Monday morning to confirm order details and access. Delivered free on Wednesday morning with a phone call before the team arrived. Old freezer removed for £25 well worth the money. Highly reccomend Beacon Electricals. Great value, choice, competitive prices and service .
Other shops couldn’t promise they would be able to deliver to a 2nd floor flat. Beacon? No problem.
The shopping process was easy and successful. I can’t comment on the product itself because I haven’t got around to trying it.
Speedy installation and arrived on the booked date which was perfect
Really good service. Great price, promptly answered my query re delivery & easy to change the delivery date. Very pleased
Great service, kept informed of arrival day and you can actually speak to a person who informed of delivery day!
excellent service from beacon. Helpful, polite, great communications
Very professional service , from when I ordered my washing machine on -line within minutes , i recieved a phone call , confirming delivery date . I paid for installation and my old machine to be taken away too . Beacon electrics beat other vendors in price , not just a price match , from new machine , installation and old machine to be taken away . Very pleased
Very good
As on the Tin !!
The oven we wanted wasn’t in stock anywhere so we ordered it for when it was due back in. We got a follow up call from Beacon to double check we were happy to wait and it arrived exactly when they said it was due back in. We got a good discount too compared to the original manufacturers price.
I had problems fitting the liquidiser to my machine as it was a different fitting to my last machine but the service at Beacon Electrical couldn’t have been more helpful. Thank you
Beacon Electrical staff are always helpful and professional. Have used them for years
Service, as always, was efficient and courteous.
Well looked after by the customer service team and I love my new cooker!
The order process started well - having placed the order I received a phone call straight away confirming the order and delivery date . Everything went to plan on delivery day until they tried to bring my washing machine into the house and I realised they had brought the wrong colour. However instead of what would normally happen with a big company you have to wait a week for them to get the right one in and be left with no washing machine however the guys went back to the depot and arranged to come back later on the same day at a time convenient to me to deliver and as way of an apology installed it for me . I always say you can only judge a company when something goes wrong and see how they resolve - top marks to Beacon for their resolution - and I would like to add your staff are some of the politesse I have ever met.
The sales team were really quick to help in terms of making sure the item could be delivered, and advising me what I could do when I realised my electrics weren't quite right. Very kind and helpful staff.
Ordering was simple and we appreciated the personal attention to delivery requirements. Oven is working well and looks great. Very happy.
Very good service from the staff I spoke to and the installation team. When placing the order online it would be good to know when the product would be available.
