At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
The order process started well - having placed the order I received a phone call straight away confirming the order and delivery date . Everything went to plan on delivery day until they tried to bring my washing machine into the house and I realised they had brought the wrong colour. However instead of what would normally happen with a big company you have to wait a week for them to get the right one in and be left with no washing machine however the guys went back to the depot and arranged to come back later on the same day at a time convenient to me to deliver and as way of an apology installed it for me . I always say you can only judge a company when something goes wrong and see how they resolve - top marks to Beacon for their resolution - and I would like to add your staff are some of the politesse I have ever met.
The sales team were really quick to help in terms of making sure the item could be delivered, and advising me what I could do when I realised my electrics weren't quite right. Very kind and helpful staff.
Ordering was simple and we appreciated the personal attention to delivery requirements. Oven is working well and looks great. Very happy.
Very good service from the staff I spoke to and the installation team. When placing the order online it would be good to know when the product would be available.
Good customer service and fast delivery
The oven is great and easy to use. Looks fantastic and has loads of features. The touch panel can be a bit hit and miss but not a deal breaker.
Easy ordering, reasonable lead time to delivery. Communication sufficient. Happy with it.
good product supplied by a good company
The phone support was excellent and the delivery was prompt and went above and beyond with removal of the old appliance and installation of the new. Very pleased with the level of service received.
Friendly and helpful delivery men who went above and beyond with removing the old fridge and installing the new. Phone care was also excellent. Very happy with the purchase and level of service received.
Fast and efficient
First class company, with excellent service. Products with competitive prices, delivery is second to none, fast and all packaging removed. Very highly recommended.
Greatcservive and orice
Greatcservive and orice
Toaster quality is good and no issues with it.
I live in a remote location in the Hebrides where organising deliveries is hard. Several companies took my order, then realised where I am and canceled. Beacon arranged everything very fast, and called me to make sure I was happy with the arrangements. The item arrived impressively quickly. Not all suppliers are the same! Very professional, friendly service. Highly recommended.
A bit too light. Accuracy of delivery. Speedy deilivery.
This is the second I've bought,. The first for my elderly mother to replace a dangerous heater. My mother loves it. Second to warm our kitchen and other areas given we aren't running our oil heating due to the Iran war and prices. Fills the gap for Spring-time need for a little extra warmth.
Parcel well packaged.
Easy to book delivery. The two man team were excellent. They installed the machine with care and we appreciated the way the took time to fit the integrated machine back into the fixtures.
great help throughout
Very good customer service, delivered on time.
Excellent service from start to finish The product was also cheaper than any other retailers so that was a bonus Highly recommend Beacon!
And best price. Prompt and flexible.
I compared prices online and beacon came out cheapest. Being local delivery was very quick and convenient. I was kept informed by email and telephone calls. I was very impressed with customer service
Good communication.
All good
