At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
Really good service. Great price, promptly answered my query re delivery & easy to change the delivery date. Very pleased
Great service, kept informed of arrival day and you can actually speak to a person who informed of delivery day!
excellent service from beacon. Helpful, polite, great communications
Very professional service , from when I ordered my washing machine on -line within minutes , i recieved a phone call , confirming delivery date . I paid for installation and my old machine to be taken away too . Beacon electrics beat other vendors in price , not just a price match , from new machine , installation and old machine to be taken away . Very pleased
Very good
As on the Tin !!
The oven we wanted wasn’t in stock anywhere so we ordered it for when it was due back in. We got a follow up call from Beacon to double check we were happy to wait and it arrived exactly when they said it was due back in. We got a good discount too compared to the original manufacturers price.
I had problems fitting the liquidiser to my machine as it was a different fitting to my last machine but the service at Beacon Electrical couldn’t have been more helpful. Thank you
Beacon Electrical staff are always helpful and professional. Have used them for years
Service, as always, was efficient and courteous.
Well looked after by the customer service team and I love my new cooker!
The order process started well - having placed the order I received a phone call straight away confirming the order and delivery date . Everything went to plan on delivery day until they tried to bring my washing machine into the house and I realised they had brought the wrong colour. However instead of what would normally happen with a big company you have to wait a week for them to get the right one in and be left with no washing machine however the guys went back to the depot and arranged to come back later on the same day at a time convenient to me to deliver and as way of an apology installed it for me . I always say you can only judge a company when something goes wrong and see how they resolve - top marks to Beacon for their resolution - and I would like to add your staff are some of the politesse I have ever met.
The sales team were really quick to help in terms of making sure the item could be delivered, and advising me what I could do when I realised my electrics weren't quite right. Very kind and helpful staff.
Ordering was simple and we appreciated the personal attention to delivery requirements. Oven is working well and looks great. Very happy.
Very good service from the staff I spoke to and the installation team. When placing the order online it would be good to know when the product would be available.
Good customer service and fast delivery
The oven is great and easy to use. Looks fantastic and has loads of features. The touch panel can be a bit hit and miss but not a deal breaker.
Easy ordering, reasonable lead time to delivery. Communication sufficient. Happy with it.
good product supplied by a good company
The phone support was excellent and the delivery was prompt and went above and beyond with removal of the old appliance and installation of the new. Very pleased with the level of service received.
Friendly and helpful delivery men who went above and beyond with removing the old fridge and installing the new. Phone care was also excellent. Very happy with the purchase and level of service received.
Fast and efficient
First class company, with excellent service. Products with competitive prices, delivery is second to none, fast and all packaging removed. Very highly recommended.
Greatcservive and orice
Greatcservive and orice
Toaster quality is good and no issues with it.
I live in a remote location in the Hebrides where organising deliveries is hard. Several companies took my order, then realised where I am and canceled. Beacon arranged everything very fast, and called me to make sure I was happy with the arrangements. The item arrived impressively quickly. Not all suppliers are the same! Very professional, friendly service. Highly recommended.
