At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
These guys had the best price for my items, delivered on time and i wss kept upto date. What's not to like! Thanks
Swift service. No feedback from tenant other than it went well. Let's hope the cooker is as described and the warranty is guaranteed!
Good choice and prices with quick delivery
Excellent service
Very good price and quick delivery
From the moment I ordered and at the end helping with the extended guarantee beacon electrical gave great service
A good range cooker. Controls took a little getting used to, but fine now.
Beacon Electrical is nothing short of amazing. I had a smooth sales experience, received my new Belling cooker. Then the problems began with the cooker within a week. It has been a long battle with Stoves to get it returned and refund offered. But through it all, Beacon Electrical were fantastic. They offered support and good advice, but never quibbled once I had made my decision on a refund. They helped with the endless chasing with Stoves, and kept me updated regularly. I always say it not the errors or problems that matter so much, but the way a company reacts. They did nothing wrong - it was the product, nothing to do with Beacon - but responded incredibly. Thank you Mark, Cavan and team. The next opportunity to buy from you, I will. You are awesome! Readers please support this company if you can.
I have used Beacon Electrical several times and they are an excellent firm. I am very impressed with their customer service. Thank you.
Delivered on time & installers were great
Ordering and checking right product very good. Installation wasn't so good, felt it was rushed and power put through the work top instead of into the socket. Had an electrician put it right although now have a hole in the work top, felt it could have been better.
I left my review on Google. The Henry hoover I purchased was too difficult to push across my carpets. Beacon Electrical refused to accept its return as I had unwrapped and used the hoover. Further email exchanges, you agreed to accept its return at my cost and if found not faulty, would be sent back to me at my cost. This I believe was in contravention of my Consumer Rights under the 2015 Sale of Goods Act. I contacted MyHenry Numatic International who empathised and as a gesture of goodwill promptly rescued the situation by exchanging the hoover for a different model. I notified Trading Standards of my unfair treatment by Beacon Electrical, Plymouth.
The item I ordered was delivered with respect and instructions were followed regarding delivery. I was kept up to date with times etc. the product is perfect and at a great price.
Service fine but I ordered the wrong items which were useless as I pointed out to your service department who said perhaps appropriately it was my fault although better labelling of items would have helped.I did get the right items from one of your competitors
Found what I wanted at a good price on the website. It was easy to order and I was kept updated with delivery details.
Beacon phoned the very same day I placed order online to assure order was correct and set delivery times. Would buy from this company again.
No hesitation in recommending this great company. Very straightforward experience in purchasing our excellent oven m at an extremely competitive price. Appreciate being able to hunt business to a smaller family run company too. Thanks Beacon Electrical xx
The product I ordered arrived earlier than expected. Read the t's and c's carefully. I decided against keeping the product, but as more than 2 weeks had passed, I wasn't able to return it.
Slow arriving but there was a bank holiday which always holds things up.
Great experience from start to finish. Very helpful phonecall followed by well informed delivery team. Oven in also great.
Second time of using Beacon Electrical and as per first time their customer service is helpful, thorough and simply outstanding. I certainly won't be going anywhere else for my electrical products
Great service, good communication.
I love the look of it but haven't used yet as only just been fitted.
Beacon Electrical provided first class service for ordering and delivery
Package was packed well. Our mailman was not gentle with it and all corners were banged up, yet everything is fine and there is no damage to the items :)
Beacon's electrical were fantastic. After placing my order, they phoned me to make sure everything would fit and be installed okay and then organised it with Stoves directly. Couldn't have asked for more. Thank you. Will use again.
