At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
Easy site to use, great price, delivery spot on.
Struggled to get the item as it was continually out of stock for months online from the manufacturer and other suppliers with stock were asking a higher price but Beacon was the only one to offer the item at the best price & give an accurate "back in stock" date - and delivery was prompt and painless.
Couldn't fault on speed, delivery and price.
Great website and easy to order. Received a 'phone call to confirm details/delivery which was on time. Great service.
Didn't have it in stocked. Kepme updated with an expected delivery day. It actually turned up alot quick. Would definitely recommend to purchase from this company ...
I inadvertently made an error with the delivery address and my contact number when ordering. Received an email almost instantly asking me to confirm correct info. Then followed up with a call. Very friendly and professional service.
Provided bag number and vacuum cleaner model number but incorrect bags delivered.
Great product, works exactly as described
Product was out of stock when I ordered online. I received a phone call explaining when the product was due back in stock. And when it was dispatched I was provided with a tracking number Outstanding customer service Was initially told it would be 3-4 day parcel force delivery it arrived the next day which was handy as it was the week before Christmas and I still had shopping to do (I'm a bloke)
Wish I had bought this item at start of winter. What a difference it has made. Did not realise just how damp our home was. Once Beacon Electrical had the product in stock it was delivered quickly.
Prompt Delivery. Professional and friendly customer service demonstrated
Excellent service from Beacon Had a very quick response when we had a problem
Excellent service. This is the second time I've used Beacon and I can't fault them.
Appliance was delayed holding back installation due to company having no stock so relying on manufacturer
Few issues with delivery firm who are contracted by Hoover and not Beacon Electrical but Beacon Electrical customer service was faultless and for this reason would definitely use again.
Good service
Ver y helpful service and arrived well packaged and works well
Very accommodating
Fantastic Customer Service from initial order all the way through to delivery!
Would have given 5 stars except for the fact that Beacon Electrical stated 'in stock - 5 days delivery'. Delivery was actually 5 weeks.. However, overall service was very good.
Good postal service!
Pre ordered the arete one (12l) from this company as they were one of the few that provided clear timescales and it was at a reasonable price (hadnt been artificially inflated like other companies). Upon receiving my order they contacted me to reiterate the timescales (couple of weeks) and check I was comfortable with this and waiting. I was as I would rather know I would have one as soon as it came back into stock, instead of trying to beat the frenzy of people who monitor stock alert emails etc. The time soon came around, and it was delivered as soon as they were resupplied. Couldn't have been quicker! Will use this company again if I need anything similar!
We order just before Christmas, and thought we would only receive it after the holiday, but it arrived so quickly. Thank you for excellent service, highly recommended.
Kept informed, also got a phone call very efficient and item came when they said
Kept informed and received on time
From showroom to installation every aspect of shopping with Beacon Electric was first class - I can't recommend Totnes branch enough. Staff in showroom were helpful and informative, follow-up phone calls were prompt and efficient. Delivery men went to great lengths to solve an installation problem and a great local electrician was called to finish a difficult job within a couple of hours. Five star service all round.
Very Good service and excellent communication.
