At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
What stands out for me is the help given by staff via the chat room, which I use because my hearing loss does not make it easy for me to use the phone even with hearing aids. They were patient, kind and understanding. Please tell them I said so.
Excellent service
Friendly and supportive service from sales to ordering and delivery I would recommend service and use again
Delivered with no fuss on time an very helpful delivery team.
Very helpful and knowledgeable staff
Great customer service, very efficient.
The item arrived on time as expected. Packaging appropriate.
Great value, delivery guys could not have been more helpful. First class service. ⭐️⭐️⭐️⭐️⭐️
Very helpful, friendly and efficient would recommend them
Ordering on-line was easy on Beacon's website. The dishwasher arrived on time, and was delivered into the kitchen by two helpful men who remove the old machine as requested.
When my tumble dryer arrived it was damaged, I phoned Beacon and they sorted the problem out very professionally. Phoned me to find out if I was happy with the manufactures progress. Great customer care !!!
All went very smooth. Easy to order . Telephone communication good . Only issue was money taken before being told item was out of stock so was placed on waiting list. Didn’t wait that long but still had to pay then wait weeks .
Great service from buying, delivery, fitting and removing my old appliance, would highly recommend
Within moments of placing the order online I was contacted to discuss the delivery date and to confirm the order. What was pleasing was being thanked for buying from them - I have not had that from the largest suppliers!
Although I had to order online, I actually spoke with a member of staff beforehand, and they talked me through the process plus answered all my queries.
I am so glad to have found Beacon Electrical. To be able to speak to someone easily & directly in the UK is such a blessing these days. The team were professional, efficient & friendly & the company offers very fair & competitive pricing. Everything from order to delivery was seamless, with excellent customer service & installation. I highly recommend Beacon Electrical & hope that they remain in business for many more years to come in order to offer a far superior service to bigger companies with fully online or overseas 'customer services' that offer anything but good customer service. Let's help to keep smaller, UK based companies in business!
Though delayed I was kept informed about delivery.
I needed a small tumble dryer and this fits the bill perfectly.
Needed a washing machine urgently, rang Beacon for advice and picked it up the next morning! Thank you!!
Love my new appliances
Love my new appliances
Very good product for the price
Excellent service from time of ordering to the prompt delivery with a smile !!
Love Beacon Electricals, so friendly and helpful.
Really pleased with my new washer/drier. I previously had a Hotpoint model with the steam refresher and have tried for ages to find a replacement model... success at last!!!
No problems, all went smoothly, including the installation.
Beacon electrical were very helpful, when they knew they couldn't order my purchase in, in a quick time they found an alternative way. Highly recommended
