At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
Excellent price, service and delivery.
Ordered an oven on Monday and was delivered free of charge on Friday (could have had Thursday delivery but had a doctor's appointment so couldn't guarantee I would be home for the delivery). Lovely friendly service from Beacon who telephoned prior to delivery and covid-safe delivery. Well done team!
Easy from start to finish. Easy to use online ordering, great customer service follow up call, notified 30 mins in advance on delivery day of expected delivery time. Covid guidance followed by professional, helpful and friendly delivery team.
All went well with the delivery. However I had problems with the actual fridge which I have detailed below.
2 nd to none. Thanks
The website was easy to use. I made an order online and received a call moments later thanking me for the purchase. I was offered two options, waiting a while for a new boxed item or having the display item from the shop which could be delivered within 48hrs. I was assured there was no marks on the latter so I opted for that. I had paid the £2.50 to remove all packaging & was told I would be refunded that as there wasn't any. I didn't get the refund but I'm not bothered about that as the item was delivered on time by 2 chaps who kindly brought in the house for me. It was spotless, had all the paperwork & additional bits inside. I definitely use BE again & happy to recommend them. It's good to shop local!
Couldn't fault it
Plenty of contact to advise delivery. Great service
Placed order online and rec'd courtesy call the next day thanking me for my order and going over delivery instructions. Received good email communication too with invoices etc and confirmations. Delivery was quick prompt and friendly. Would recommend and use again!
Lovely job, great service
Purchase, delivery and update on the day advising delivery time perfect.
Great communication and excellent service. Always use Beacon Electrical for new appliances.
Good service
From ordering online to the confirmatory phone call and the delivery and installation, all was without fault. Highly recommended.
Great purchase and service from Beacon
Allways easy for delivery and on time.
I can't fault the service but hoping we can get an engineer to fix the new machine very soon.
Pragmatic helpful staff who delivered as promised.
Contacted Beacon Electrical to discuss order and arrange delivery. Cooker delivered and installed quickly and safely. Would recommend.
Lovely staff, very helpful and very efficient.
Good service but it arrived a day after I was advised that it would come
Online purchasing is great, but it's also so good to deal with real people, rather than automated systems when there's a delay/issue
Did have hitch with payment but was quickly solved .an online hiccup. Product delivered when required no fuss new one in old one out. S
Very helpful , knowledgeable staff and delivery was within a couple of days of ordering the product
Bought online after chatting online with adviser. Received a follow up phone call explaining delivery during COVID. Delivered within 48 hours. Perfect.
Service was excellent on time drivers very polite and professional
Excellent product
