At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.

As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.

4.8/5
Rated by 1170 customers
Exelent service
02nd February 2025

Ordered over the Christmas break and was delivered faster than stated when ordered 👍

Roy.langley
Great Service
02nd February 2025

Brilliant service from time of placing the order to when delivered. Kept informed throughout.

Jenny.doherty51
Delivered on time and with lots of communication
02nd February 2025

Can’t fault the service at all

Simongeorge3012
Easy peasy
02nd February 2025

Easy website, good price, quick delivery.

Curlyshirleyuk
Excellent communication
02nd February 2025

I ordered a dehumidifier (knowing it was out of stock). The communication was great and it came back in stock within the time they said it should. Good communication, quick delivery thereafter and no issues at all.

Twilson1981
Poor delivery
01st February 2025

A long delay between placing an order and the item being delivered. Disappointing.

Jeffriesb2006
Response from Beacon Electrical on 19 Feb 2025 Good Evening, We can only apologies that you have experienced a delay with the stock on your order, unfortunately the manufacturer experienced some distribution issues which resulted in a delay, the moment we were told of the delay on your order our customer service team reached out and made you aware, where as this is extremely abnormal it can happen and we can only apologies for the inconvenience this may have caused. Kind regards Beacon Electrical
Excellent delivery and installation service.
01st February 2025

The two men who delivered and installed deserve praise for the efficient and helpful way in which they went about the job.

Family.chesters
Great Company
31st January 2025

Would definitely order from this family run company again. Great service plus a good price. What’s not to love

Alisonbudd10
Thank you so much.
31st January 2025

The service was excellent and the delivery was prompt.

Anon
THIS IS FAULTY HOTPOINT FTGHG751DHBK 75cm Direct Flame Gas Hob Black. NOT ENOUGH GAS FLAME. BECON IS JUST CONSIDER THEIR PROFITABILY THEY DO NOT CARE ABOUT CUSTOMER
31st January 2025

THIS IS FAULTY HOTPOINT FTGHG751DHBK 75cm Direct Flame Gas Hob Black. NOT ENOUGH GAS FLAME. BECON IS JUST CONSIDER THEIR PROFITABILY THEY DO NOT CARE ABOUT CUSTOMER

NASRULLAH2000
Response from Beacon Electrical on 25 Feb 2025 Good afternoon, We can only apologies that you are un happy with your Hob, we have checked your sales details and there is a record on the 29th October reporting that the hob flame was failing and an engineer was booked for the 6th December. We had no further contact until 1st February with this review, we contacted you and rebooked an engineer for the 10th February. If you are still having an issue in any way please contact the customer service team on 01752 787600 or email customerservices@beaconelectrical.co.uk and will help diagnose and rectify any issues. kind regards Beacon Electrical
Brilliant Tumble Dryer
31st January 2025

Great tumble dryer. Very quickly dries clothes on a low heat setting no need to use the high heat setting. Would definitely recommend this product! 🤗

Tracygeddis
Service
31st January 2025

Great service so easy to do

Sparkyade2
Service
30th January 2025

Product received with manufacturing faulty but was promptly dealt with and rectified. Well done *

INFO
Prompt despatch, communication and delivery.
30th January 2025

From order to receipt of the item everything was timely so service was impeccable. Would use Beacon Electrical again.

Harrisonwdavid
👍 to Beacon Electrics
30th January 2025

Excellent service. Great prices. Good to support local. 👍

Mmezard1
Excellent bit of kit, efficient and quiet!
30th January 2025

We bought this to stop having to use our dryer during the colder months. Delivery was quick, setup super simple (including the app and linking it to our various smart IoT accounts) and it works like a charm for considerably less money than our dryer did! I am surprised how much water it manages to remove from the room once washing has been hung up. Excellent piece of kit, highly recommended. Thanks Meaco!

Blahdeblah2
Great service!
29th January 2025

The guys who came to fit the oven were amazing. They were quick, efficient and made no fuss. Nice guys. Thank you!

Andytynemouth
Execllent service!
29th January 2025

Excellent service! Product delivered on time (even before expected date).

Oluwatosin.osisami
Good service
28th January 2025

Well informed and arrived quite quickly

Davidpawsey
Brilliant
28th January 2025

Quick and easy order , excellent service,

Maxine.stapleton
Still Waiting
27th January 2025

Room for improvement, especially regarding response times.

Rosmith.home
Response from Beacon Electrical on 31 Jan 2025 Good afternoon Rosmith.home, We can only apologies you have had an issue with your Dehumidifier, we arranged for the unit to be uplifted on 9th Jan and have not had any updates that there was an issue until you posted your review on the 29th Jan we have chased up customer services and called you with an update. If you have still not received your product back or are still having an issue please do not hesitate to let us know and we will chase this through @ customerservices@beaconelectrical.co.uk
Great little product.
27th January 2025

Very happy with the product and service. Easy to install and set up. Unobtrusive and does the job well at a great price.

Steve_desombre
Brilliant
27th January 2025

Just good all around service

Peter.seymour
Great experience
27th January 2025

Delivered on time as expected

Lornaharvey2
Effective, efficient and all round great service.
27th January 2025

Communicated clearly and promptly and ensured the product got delivered to the right address in perfect conditions.

Cloeh.2
Delivery good
27th January 2025

Reliable service

MJWG
Great price
26th January 2025

Brilliant promotional price when I purchased and they arrived up here in Manchester in a couple of days. Spot on

Colymurph