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Beacon Electrical uses its own fleet of vehicles which enable, if your items are in stock and subject to availability, to deliver the next day through PL and TQ Postal Codes.
For Items that we offer for National mainland Delivery (Mainly Range cookers) delivery will be by the Manufacturer's direct delivery fleet, if you think this effects your order and would like details please call our sales desk before placing your order.
For orders over £150 delivery is free of charge, although delivery surcharges do apply to some areas and weekend delivery.
Please note that the areas we deliver to on weekends will vary and we may not be able to offer a weekend delivery to your area.
To keep our prices and Service as competitive as possible our delivery Team will un-pack your new appliance on delivery as part of our Standard service and safely and leave tidily at a convenient place of your request or for a small fee of £2.50 we are able to remove and recycle all packing at the time of delivery, we endeavour to offer this service retrospectively but may be restricted by vehicle space on the day of delivery. Please call us if this affects your order, as undelivered products caused by this problem will incur a re-delivery charge.
Items which we hold in stock will usually be delivered within a few working days - often the following day, once we have received your order we will be in touch to arrange a convenient delivery slot. Items which we have to order from the manufacturer will take longer; typically 6-12 working days depending on the product you have ordered. You can track your order status/progress on our web site. If the Basket page shows your items are in stock please call us to arrange delivery, otherwise we will contact when your items come into stock.
Our deliveries are made between the hours of 8am and 6pm, 6 days a week. All goods must be signed for on delivery by an adult aged 18 years required upon delivery.
We offer AM (8-1pm) and PM (12-6pm) slots dependent on your postal code, and Our Drivers also try to give you a phone call on the day when we are about 30 minutes away from arriving at your property.
Customers must ensure that you can be available all day on your chosen day of delivery; if you find you cannot keep to your chosen delivery date you must notify us before 12 noon one working day before.
Customers cannot choose your own delivery time slot as these are allocated by our automated route planning system. Once issued your timeslot cannot be changed, therefore you must be in to accept the delivery, otherwise a failed delivery charge will apply.
Despite our best efforts, occasionally there will be extraordinary circumstances which prevent us from turning up on time with your goods.Things such as traffic accidents, extreme weather, vehicle breakdowns might prevent us from getting the right goods to you, undamaged and on time. This is why we strongly advise our customers not to book kitchen fitters until the goods are in your possession and you've inspected them.
To make sure your delivery goes as smoothly as possible, we need to know about any potential access or parking restrictions, which may cause problems. Please consider all the following factors:
Will our driver team have any difficulty parking outside your property? Are there yellow lines or other parking restrictions in effect?
Will our delivery Team have any difficulty getting your item in to your property? We require free and clear access to minimise the risk of damage to your property, and to comply with Health and Safety regulations. If you are unsure of a possible obstacle please call our Sales Desk before placing your order.
Many kitchen and electrical appliances are bulky and heavy. Our experienced delivery personnel will take as much care as possible to avoid any damage when bringing items into your property. But please ensure that they have unobstructed access to the place you want your goods left, and that any floor surfaces which might be liable to damage are covered.
Please be aware that large items, such as Range Cookers, and large Fridge Freezers (including American Fridge Freezers) will not fit through a normal width doorway. These will generally require double doors for us to gain access. We do also offer an appliance door removal service on SxS fridge freezers which is available at the time of booking your delivery as an additional service charge. For more details contact the delivery booking team on 01752 787600, option 4.
If there are access difficulties, which prevent our driver from delivering the goods into your property, you can request that we drop the items off outside for you to take in yourself.
Find out more about Product Specific & Installation Details.
...If you have any concerns about deliveries, speak to one of our Delivery Team and ask for advice.
Phone: 01752 787600 (Mon-Sat 9:00-5:30)
With our Click & Collect service, you can collect your goods from any of our Four Beacon Electrical stores and SAVE on the Cost and Time restrictions of delivery!
Simply select the "Click and collect" option in the checkout.
In order to help card security and prevent fraud we request that the Card holders must be the person collecting, and be able to show the payment card used, on collection of any Click and Collect sale.
Once your order is ready for collection (generally within 2 working hours but potentially up to 2 working days), we will notify you by telephone or email.
If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 14 days from date of delivery or collection for credit or refund, provided that you return the goods at your cost as sold and in pristine condition in their original packaging with all components and accessories. Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within fourteen days of receipt of the goods, without giving a reason. You have the choice of returning smaller products via your own means (at your own cost to Beacon Electrical 263 Beacon Park Road, Beacon Park, Plymouth, Devon PL2 3JP), or larger products, requesting that we collect them. We will charge you the direct cost to us of collection, which is £69 per item for washing machine size products, or £149 for range cookers and American style fridge freezers. We may however choose to reduce the collection charge if you are purchasing another product from us. Costs may vary for products that are delivered by our delivery partners and will be confirmed at the time of request.
This charge will also be incurred in the event that a delivery fails due to, but not limited to, any of the following reasons:
Please note, any faulty items have to be seen by an authorised engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.If the goods are faulty then we must be notified as soon as possible after the delivery has been made, you can contact us via the details provided on our about us page. Once notified we can send someone to collect the goods and then either give you a refund or do an exchange.