At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
Excellent service. This is the second time I've used Beacon and I can't fault them.
Works really well. Much better than my old Meaco. I love that there is a night mode.
Appliance was delayed holding back installation due to company having no stock so relying on manufacturer
Had few issues with delivery firm who are contracted by Hoover but Beacon Electrical customer service was faultless and for this reason will use again.
Few issues with delivery firm who are contracted by Hoover and not Beacon Electrical but Beacon Electrical customer service was faultless and for this reason would definitely use again.
Good service
Easy to set up and use. Quiet enough to use when working without being distracting. Easy to empty
Ver y helpful service and arrived well packaged and works well
Very accommodating
Fantastic Customer Service from initial order all the way through to delivery!
Would have given 5 stars except for the fact that Beacon Electrical stated 'in stock - 5 days delivery'. Delivery was actually 5 weeks.. However, overall service was very good.
Good postal service!
Appliance not functioning properly as the central plastic wheel is bent and does not rotate glass plate without stopping whilst being hugely noisy with clanking sound. Requested repair but now have to wait 10 days for service… not a great start.
I have the 25l version of this but just needed this one for my home gym (log cabin). It's small and obviously packs less of a punch (volume wise) than the bigger units but it immediately went to work and made a difference. It now runs 24/7 as once it gets to a good humidity level switches to monitoring mode and keeps on top of things. So far I have emptied it 4 times over a week, so about 10 ish litres once I started using it but alot less now. That its on top of things. Shouldn't of got one sooner and amazing product to boot. Also has the advantage of being a hepa air filter too! Buy it!
Pre ordered the arete one (12l) from this company as they were one of the few that provided clear timescales and it was at a reasonable price (hadnt been artificially inflated like other companies). Upon receiving my order they contacted me to reiterate the timescales (couple of weeks) and check I was comfortable with this and waiting. I was as I would rather know I would have one as soon as it came back into stock, instead of trying to beat the frenzy of people who monitor stock alert emails etc. The time soon came around, and it was delivered as soon as they were resupplied. Couldn't have been quicker! Will use this company again if I need anything similar!
We order just before Christmas, and thought we would only receive it after the holiday, but it arrived so quickly. Thank you for excellent service, highly recommended.
Very happy with our purchase, it is doing an excellent job and we were amazed at how much water it has collected in our bungalow. It does a good job as well on laundry mode to dry the washing.
Kept informed, also got a phone call very efficient and item came when they said
If you buy nothing else..get yourself one - the house feels "warmer" & they can dry the laundry at a fraction of the cost of using a tumble dryer.
Kept informed and received on time
Don't regret, taken out so many ltra of water in the air. Helping with drying of clothes etc
From showroom to installation every aspect of shopping with Beacon Electric was first class - I can't recommend Totnes branch enough. Staff in showroom were helpful and informative, follow-up phone calls were prompt and efficient. Delivery men went to great lengths to solve an installation problem and a great local electrician was called to finish a difficult job within a couple of hours. Five star service all round.
