At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.
As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.
excellent service the vac is very easy to use would recommend to family and 3
Fast and efficient service - nice to actually talk to a real person.
Excellent, professional, timely service.
Excellent, professional, timely service.
Wonderful, helpful staff. Love our new cooker and fridge
Upgraded to the V8 from the V6. Fantastic machine. Does everything you could want from a cordless vacuum cleaner. Exceptionally happy with my purchase.
From start to finish, buying from Beacon Electrical was a pleasure. The price for my item was the best to be found. The purchase online was a doddle. Loved the call back from a member of staff who was a fantastic. I would thoroughly recommend Beacon Electrical to anyone!
Easy to use, cooks evenly, like the sliding drawer and the oven is very roomy inside. The delivery guys were great, phoned before arrival and offered to unpack it. Great customer service
The service was excellent. We had a phone call to advise of the delivery time and the member of staff couldn't have been more helpful. The delivery was on time and again they were really friendly and accommodating.
Has been very efficient and have no complaints about the quality of both the washing and drying.
Good service
Called me when item was shipped. Polite and friendly attitude.
Just opened the box a couple of days ago and found the lights to be made of plastic. Only the plate was metal. I think £61 is expensive for this item. It looks nice but way over priced.
One of the best purchases i have made. So easy to use, All the instructions are very clear and the delivery driver, before he left gave us a quick run down and explained where to go for help if we got stuck. The price was great, the communication was informative. This told us where our tumble drier was and when it would bew delivered. The driver text us an hour before he arrived and then rang us when he was five minutes away.....rewally impressed. Such an enjoyable purchase. Will be buying all ouir electrical appliences from your from now on....
Never had such consideration. A phone call to explain the posting system and then email to continue informing the delivery. The product was perfect and i would definitely use this company again. Thanks
I had a compact dryer for many years until it died. I only use a dryer in emergencies so I’m hoping this one will last as long.
Excellent Customer Service. They went the extra mile to source my dryer, kept me informed throughout. Their site was easy to manoeuvre. A very good shopping experience.
Received phone call within minutes of placing order. Explaining delivery etc, arrived earlier than expected. As ordered around 5pm didn’t expect call that day, gentleman who called was very polite and helpful. Product was exactly as described, would recommend using this company.
Very happy with this product. Lightweight and easy to use, hasn’t run out of charge on me yet!
Telephone call shortly after online order made. Nice people and explained everything in a straight forward way. No hard sell for extended warranty etc (unlike ao)
My first heat pump dryer. Very economic to run and lots of programs so it will dry most things it seems
From the point of ordering to delivery the service was excellent. The guys that delivered and fitted the machine were fabulous. Would highly recommend
I was pleased with the prompt follow-up by a Beacon sales operative to check on the details of my online order. However there was an error made initially whereby they actually ordered us TWO fridges by mistake, Luckily I discovered this myself and they were quick to recognise the mistake and rectify this. The delivery and installation was efficient but was handled by Hotpoint directly, not by Beacon. Our subsequent problems with the appliance itself were handled by us directly without involvement of Beacon.
Now we have a working fridge we can confirm it is a good spacious bright larder fridge. However the first one we received turned out to be faulty from the start, and Hotpoint tried to fix it but could not in the end, and then they neglected to order the required replacement parts as necessary, so in the end they offered to replace it with a totally new fridge. This arrived 10 days later and seems to be working fine thankfully. It took several long phone calls and an engineer visit, over 3 weeks, to get this resolved however.
