At Beacon Electrical we always put customer satisfaction first and our in-house customer service team are available to deal with any enquiries you may have regarding your order.

As a result of our customer-first approach, we receive huge amounts of positive customer feedback. Please, don’t just take our word for it – have a read through some of our most recent customer testimonials.

4.7/5
Rated by 2444 customers
Excellent
04th February 2025

Brilliant customer service very helpful

Christine_garbutt
No problems
04th February 2025

As advertised, prompt delivery

Davidandchris
Good service
03rd February 2025

Other than having to chase up delivery, everything went smoothly and all communication was prompt and professional..

Phil_lawton
Good performance
03rd February 2025

Item has performed well in the first few weeks without any problems.

Phil_lawton
Excellent product and service
03rd February 2025

Product was exactly right and promptly delivered. Customer service was excellent.

Ds4942
Excellent
03rd February 2025

Great service from Beacon, after being let down by an online store. You can't beat talking to someone in a store who knows what they are talking about. Delivered as promised. A superb vacuum cleaner.

Chrisdwalsh
would use again, excellent.
03rd February 2025

quick delivery and helpful, packaging taken away

Ray.steward
He as doh9nes
03rd February 2025

Makes sound

Riaz35islam
Not suitable for exercise
02nd February 2025

When the get damp or wet from sweat they stop working. Everyone I'm on the cross trainer they fail

Keepfit
Not suitable for workouts
02nd February 2025

During training when I get a bit sweaty the earbuds start crackling then stop working

Bownescam
Exelent service
02nd February 2025

Ordered over the Christmas break and was delivered faster than stated when ordered 👍

Roy.langley
Just perfect.
02nd February 2025

It does just what we wanted it to do keeping a room with highish humidity dry. My dark Usk furniture is no longer turning white with damp and as a bonus we use it to dry laundry in wet and damp weather.

Jenny.doherty51
Great Service
02nd February 2025

Brilliant service from time of placing the order to when delivered. Kept informed throughout.

Jenny.doherty51
Delivered on time and with lots of communication
02nd February 2025

Can’t fault the service at all

Simongeorge3012
Great piece of kit
02nd February 2025

Looks good, simple to use, highly effective particularly the clothes drying function, our only regret is we didn’t get one sooner.

Simongeorge3012
Easy peasy
02nd February 2025

Easy website, good price, quick delivery.

Curlyshirleyuk
Looks good
02nd February 2025

Controls a little over complicated and the instructions not very good. Will do more than we will ever use but needed one that uses a normal plug in set up so not much choice available. Could do with a more extensive list/instructions for the 6th sense cook options.

Curlyshirleyuk
Excellent communication
02nd February 2025

I ordered a dehumidifier (knowing it was out of stock). The communication was great and it came back in stock within the time they said it should. Good communication, quick delivery thereafter and no issues at all.

Twilson1981
Great product
02nd February 2025

This has made the world of difference. It's really quiet and sucks out a lot of moisture really quickly. Would highly recommend. It's also good on laundry mode in winter when you're drying inside.

Twilson1981
Nice machine..
01st February 2025

Good product.

Jeffriesb2006
Poor delivery
01st February 2025

A long delay between placing an order and the item being delivered. Disappointing.

Jeffriesb2006
Response from Beacon Electrical on 19 Feb 2025 Good Evening, We can only apologies that you have experienced a delay with the stock on your order, unfortunately the manufacturer experienced some distribution issues which resulted in a delay, the moment we were told of the delay on your order our customer service team reached out and made you aware, where as this is extremely abnormal it can happen and we can only apologies for the inconvenience this may have caused. Kind regards Beacon Electrical
A suitable purchase.
01st February 2025

Little use yet by my additional needs daughter but looks to be a suitable purchase.

Family.chesters
Excellent delivery and installation service.
01st February 2025

The two men who delivered and installed deserve praise for the efficient and helpful way in which they went about the job.

Family.chesters
Great Company
31st January 2025

Would definitely order from this family run company again. Great service plus a good price. What’s not to love

Alisonbudd10
Thank you so much
31st January 2025

They arrived well wrapped and protected. They work perfectly.

Anon
Thank you so much.
31st January 2025

The service was excellent and the delivery was prompt.

Anon
THIS IS FAULTY HOTPOINT FTGHG751DHBK 75cm Direct Flame Gas Hob Black. NOT ENOUGH GAS FLAME. BECON IS JUST CONSIDER THEIR PROFITABILY THEY DO NOT CARE ABOUT CUSTOMER
31st January 2025

THIS IS FAULTY HOTPOINT FTGHG751DHBK 75cm Direct Flame Gas Hob Black. NOT ENOUGH GAS FLAME. BECON IS JUST CONSIDER THEIR PROFITABILY THEY DO NOT CARE ABOUT CUSTOMER

NASRULLAH2000
Response from Beacon Electrical on 25 Feb 2025 Good afternoon, We can only apologies that you are un happy with your Hob, we have checked your sales details and there is a record on the 29th October reporting that the hob flame was failing and an engineer was booked for the 6th December. We had no further contact until 1st February with this review, we contacted you and rebooked an engineer for the 10th February. If you are still having an issue in any way please contact the customer service team on 01752 787600 or email customerservices@beaconelectrical.co.uk and will help diagnose and rectify any issues. kind regards Beacon Electrical